Service Terms and Conditions

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“customer”, “you”) and Show-Me Hydro Clean, LLC (“Show-Me Hydro Clean”, “company”, “we”, “us”, or “our”) as an authorized user of such services provided by the company and any of its subsidiaries.

These Terms and Conditions, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by Show-Me Hydro Clean (collectively, the “Agreement”), constitutes the entire agreement between Show-Me Hydro Clean and you regarding the bin cleaning service. By using the service, you confirm your acceptance of, and agree to be bound by, this Agreement.

These Terms and Conditions constitute a legally binding agreement concerning your access to and use of the http://www.showmehydroclean.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions.

1. Service

Show-Me Hydro Clean provides a mobile waste bin cleaning and power washing service for both residential and commercial trash bins. Residential service will be performed and billed on a subscription basis. Customers will not be billed until service has been performed.

2. Customer Responsibilities

In order for Show-Me Hydro Clean to provide its services, the customer must abide by the following conditions, or service could be interrupted or postponed.

Trash bin(s) must be free of un-bagged trash and animal waste. Bins containing unbagged feces will not be cleaned.
Trash bin(s) must be empty and available by the curb or alley.
Trash bin(s) must be free of chemicals, oils, any petroleum-based products, oil-based paint, glue or other adhesive, or hazardous waste of any kind.
Trash bin(s) must be free of building materials, e.g., plaster, stucco, or concrete.
A vacation hold may be placed on service. The customer must notify Show-Me Hydro Clean by phone or email 7 days before scheduled service. The service will be temporarily suspended, and the customer will not be charged until service resumes.
Bin swapping of any kind is not allowed. Identification stickers are placed on each trash bin that the customer signed up for service.
Service visit cancellations are to be made by email or phone call by 8am CST the day of your service visit to avoid being charged for that visit.

If any of the above conditions are not met, Show-Me Hydro Clean will not perform the service(s) and the customer is still responsible for payment. If Show-Me Hydro Clean was not able to perform the service, a picture may be sent to the customer via email and/or text with an explanation.

NOTE: Show-Me Hydro Clean will not clean damaged bins. A note will be placed on the bin(s) and a picture may be sent to the customer via email and/or text with a recommendation to replace the bin with their local waste disposal service.

3. Show-Me Hydro Clean Responsibilities

Show-Me Hydro Clean will schedule the customer’s service on a pre-planned route and notify the customer leading up to the day of service via email and/or text message. Show- Me Hydro Clean will attempt to service all bins on its pre-planned route. Once the customer’s bins have been serviced, the customer will be invoiced, and their stored credit card will be automatically charged for the service. An identification sticker will be placed on each trash bin that customer signed up to be placed in serviced. Any bin with no sticker will not be serviced, unless we are notified prior to the service visit. Customers will not be charged for any missed service due to delayed/missed trash pickup by your waste disposal service. Your service visit will either be rescheduled or postponed until your next upcoming visit.

If Show-Me Hydro Clean is unable to provide its service(s) on the scheduled day due to inclement weather, vehicle maintenance, unforeseen events or otherwise, it will make every attempt to notify the customer in advance and reschedule the customer to the next available opportunity. Due to route scheduling conflicts and/or extended inclement weather, the service visit may be cancelled until the following scheduled service date. The customer will not be charged if service cannot be performed due to inclement weather or vehicle maintenance.

Winter Weather Policy: Show-Me Hydro Clean’s first priority is the safety of our customers and their property, our employees, and our equipment. At times that will include cancelling appointments due to inclement weather conditions. Show-Me Hydro Clean will attempt to reschedule, but sometimes that may not be possible, and a cancellation of that service visit may occur. In the event of a cancellation, a subscription client may have to wait the next scheduled cleaning visit for service. At times Show-Me Hydro Clean may not be able to clean the exterior of the bins due to excess water overspray. The inside will still be cleaned, sanitized, and deodorized, and the majority of the wastewater will be collected on the truck. Company policy is that the client will not be charged for missed service due to inclimate weather. In the event of a cancellation or reschedule due to weather, the client will be notified via email and/or text. Show-Me Hydro Clean will not be held responsible for frozen water left behind from the cleaning process and the client hereby releases Show-Me Hydro Clean from any liability.

4. Charges

The customer agrees to pay all charges for the service(s) and any applicable taxes. Show- Me Hydro Clean reserves the right to adjust pricing at any time. Changes in pricing may be communicated to the customer via updates to the website and/or email. It is the customer’s right to choose to continue or discontinue the service at any time. The service will continue on a recurring basis until cancelled by customer. Customer may request a change to the selected service plan 7 days in advance of next service. All sales promotions are good for one year from the date of first service. After that time, current pricing will then take effect.

Service Based Payment (Pay as you go):

Customer must have a Debit Card or Credit Card stored on file and have accepted automatic future charges.
Customer will be billed after each completed service visit.
Customer is responsible for paying for the service requested regardless of the number of bins present and available for cleaning.
An invoice is created after each service.
Payment is automatically collected after each service.
A receipt will be sent to the customer via email after each service.
Service is ongoing until customer cancels service.

Pre-Payment:

Customer must have a Debit Card or Credit Card stored on file and have accepted automatic future charges.
Pre-Payment is available for approximately 48-week periods.
Pre-Payment charges will be made in advance of the first cleaning.
Customer’s account will maintain a credit that will be drawn down after each service visit until depleted.
Customer is responsible for paying for the service requested regardless of the number of bins present and available for cleaning.
A receipt will be sent to the customer via email after each service to keep customer informed of current balance available on account.
Once customer’s account is depleted, Show-Me Hydro Clean will automatically charge the customers for another 12-month period of service.
Service is ongoing until customer cancels service.

Show-Me Hydro Clean will utilize “Stripe” in payment processing to store customer’s credit card information safely and securely. Customer’s card will be run automatically after service, and a receipt will be sent via email.

5. Referral Program

Existing subscription customers in good standing may be eligible to receive one free cleaning per referral of a new first time paying subscription customer. There is no limit to the Referral Program. Existing customer will forfeit the free cleaning credits if they cancel their existing subscription after receiving free cleaning credits before utilizing the free cleaning credit. If existing customer cancels subscription after utilizing the free cleaning credits but before paying for another subscription cleaning, they are subject to a charge for each cleaning that was free (equal to the subscription price). Show-Me Hydro Clean reserves the right to terminate the Referral Program at any time.

6. Modifications to Terms and Conditions and/or Customer Agreement

Show-Me Hydro Clean reserves the right to modify and/or amend the Terms and

Conditions and/or the Customer Agreement at any time by posting a revised Terms and Conditions and/or the Customer Agreement at www.showmehydroclean.com, and/or sending information regarding the amendment to the email address you provided to Show- Me Hydro Clean.

7. Modifications to Service

Show-Me Hydro Clean reserves the right to modify the service at any time for the betterment of our customers and the overall success of the service program.

8. Default Payments

Show-Me Hydro Clean reserves the right to suspend or terminate your service without notice upon rejection of any credit or debit card charges, or if the customer’s card issuer (or its agent or affiliate) seeks return of payments previously made to Show-Me Hydro Clean. Such rights are in addition to and not in lieu of any other legal rights or remedies available to Show-Me Hydro Clean.

9. Cancellation of Subscription Service

The customer may cancel a subscription service at any time. If subscription cancellation occurs after only one cleaning visit, the customer will be charged the minimum service fee which is the equivalent of the One Time Cleaning Rate for the number of bins cleaned. Cancellation must occur 14 days in advance of next scheduled service date. Cancellation notice is required via telephone. Pre-payment refunds are not issued for cancellation of service.

10. Customer Information

We do not sell, trade, or rent customer’s personal identification information to others. Show-Me Hydro Clean utilizes industry leading PCI compliant credit card information storage through their payment processor.

11. Sanitization and Disinfection

The customer understands that Show-Me Hydro Clean’s high pressure hot water is a great defense against germs and the environments they thrive in, but that Show-Me Hydro Clean cannot guarantee the complete elimination of all contagions within, around and on garbage bins. Show-Me Hydro Clean will make all reasonable efforts to sanitize and disinfect to the best of their ability but makes no claims to prevent disease and/or the spread of contagions.